Tell us what is happening. We’ll help choose the right next step.

1. Complete the Tech Help Request. Tell us who needs help, which devices are involved, and what you are trying to accomplish.
2. We review the scope. Straightforward jobs receive a recommended service. Smart-home, multi-device, and unusual requests may need a follow-up question.
3. Confirm the appointment. We agree on the service, starting price, appointment format, time, and location before work begins. Weekend appointments are standard during the school year; additional times open during school breaks.
4. Get patient, practical help. For every in-home appointment, the G3NIUS technician is accompanied by an adult business supervisor.
5. Receive a simple summary. When appropriate, you receive a record of what was completed and suggested next steps—without private passwords or credentials.

Tell us what you need help with →